Account Director

Our company is remote first so you can work from a place of your choosing. RIVE benefits include no-cost health care premium for employees, unlimited PTO, and a 401k match.

Job Overview

The Account Director is a key Account Team member responsible for managing and growing relationships and revenue within existing accounts. This role will act as a strategic partner, understanding their client’s needs and objectives, and will ensure that RIVE delivers projects on time and within budget. 

Key Responsibilities

• Client Management
  • Establish the agency as a valued partner with assigned accounts, identifying and delivering solutions that answer the needs of the client 
  • Ensure clear, concise, and effective communication between agency and client
  • Build and maintain strong, long-lasting client relationships based on trust and mutual respect
  • Serve as the primary point of contact for key clients, addressing their needs and concerns promptly and effectively
  • Develop a deep understanding of the client’s organization, industry, target audience(s), and challenges
  • Proactively identify opportunities to expand existing accounts and grow revenue
• Project Management
  • Deliver leadership and support to each project team as needed to ensure a smooth working relationship, excellence in the delivery of services, and the meeting of all deadlines
  • Ensure team members have the account background and information needed to answer the client’s needs
  • Ensure team composition is appropriate to answer the client’s needs
  • Ensure all key projects are delivered on time and within budget and debriefed effectively between the client and the agency
• Strategic Planning
  • Develop and execute account plans that align with client’s goals and objectives
  • Identify and pursue new business opportunities within existing accounts
  • Be “client smart.” Read about the client and stay abreast of news. Analyze client data and market trends to provide insights and recommendations
  • Collaborate with internal teams (e.g., production, marketing) to ensure client needs are met
• Team Leadership
  • Mentor account team members and other support staff
  • Delegate tasks effectively and provide guidance and support to team members
  • Foster a collaborative and high-performing team environment
• Financial Management
  • Participate in regular goal-setting meetings with the account team
  • Track and analyze key performance indicators to measure account performance
  • Collaborate with Executive Producers to manage project budgets to ensure profitability
  • Prepare accurate and timely reports for clients and internal stakeholders
• New Business Response
  • Participate in regular goal-setting meetings with the account team
  • Track and analyze key performance indicators to measure account performance
  • Collaborate with Executive Producers to manage project budgets to ensure profitability
  • Prepare accurate and timely reports for clients and internal stakeholders

Skills / Requirements

• 10+ years of industry / agency experience.
• 5+ years of progressively responsible experience and a proven track record of success in account management, relationship building and account growth, including pitching and winning new business.
• Education: Bachelor’s degree.
• Skills:
  • Excellent communication, interpersonal, and presentation skills.
  • Strong analytical and problem-solving abilities.
  • Ability to build rapport and establish trust with clients.
  • Must be proficient in Google Workspace. HubSpot experience preferred. 

What We Offer

• Competitive salary and bonus plan
• Medical health insurance – 100% of premium covered by RIVE 
• 401k program with a 4% employer match
• Unlimited paid time off 
• Remote work model 
• Opportunities for professional development and growth
• A creative and collaborative work environment

How to Apply

Please send an email along with your resume to susan@rive.co with “Applicant – Account Director” in the subject line. RIVE is an Equal Opportunity Employer.